FREE SHIPPING...ALWAYS ;)

How It's Made

Here at Lillianna we hand-select each high-quality, conflict-free stone and material that goes into our magical pieces. Even our Los Angeles-based jewelers were hand-selected based on their quality workmanship and even their awesome vibes to make sure our pieces aren’t tainted with any bad juju along the way! ;) We’re proud to have our jewelry hand-made in the heart of Los Angeles not only to support our local economy, but also to guarantee quality standards and to ensure that we have control over the entire process from start to finish. We are also proud of the happy and healthy work environments that our products are created in, and the opportunities we can create for our local workforce- it’s all about community!

Thanks to our commitment to maintaining a gold standard in everything from our choice of material to the design and manufacturing process, our pieces are not only beautiful, but durable and guaranteed to last for years and years. We are dedicated to providing the best, most unique, and magical pieces to our beloved clientele because you only deserve the best! Our jewelry is made to order and production time can take up to 2 weeks.

We tip our hats to traditional artisan skill and meticulous workmanship, while adding a modern and fresh twist to each design, making it truly one-of-a-kind. Unlike mass produced jewelry, we strive to make our pieces as unique as the person wearing it, and we design and manufacture each piece with TLC and divine intention. For our chakra pieces, each piece is put in a crystal singing bowl that corresponds with the chakra the piece represents, and the piece is given a sound bath so that it is ready to align with your corresponding chakra. For our other pieces, we cast an intention spell on each and surge it with all the positive energy we can muster to help you become a master of manifestation when it comes time to rock your new piece! Quality and good vibes are the pillars of our brand and of utmost importance to us, and we hope these values translate when you wear our pieces.

Charmed by Lillianna

Our Charmed by Lillianna line is also hand-made in Los Angeles, but with different materials. There are 3 options:

1) Brass Gold-Plated

2) Sterling Silver

3) Solid 14 Karat Gold

The Brass Gold-Plated subscription is the basic level subscription, which you can upgrade to Sterling Silver or Solid 14K Gold at any time, or even downgrade if you'd like. 

With the Charmed by Lillianna subscription, the first month you will receive the bangle in the Cosmic Expression Spell Box, which includes a spell, a meditation, and spell ingredients. Every month after that you will receive a charm in your spell box, also with a spell, a meditation and spell ingredients. Each month you will also get access to the Cosmic Counsel Course video lesson that goes with that month's charm spell box. By subscribing to Charmed by Lillianna, you will also become a member of Lillianna's Coven and gain access to content and the chat forum on www.lilliannascoven.com, and you will be automatically enrolled in the Cosmic Currency Club, which is a free rewards/loyalty point program where you can accumulate Stardust Points. See the Cosmic Currency Club Terms and Conditions here [link]. 

Shipping Information

All of our pieces are made to order, which means orders placed Monday-Friday (excluding holidays) will be shipped within 10-14 days after purchase. Weekend orders will be processed on the following business day.

All customers will receive a confirmation email with the tracking information to follow your package after it has shipped. All orders are shipped via United States Postal Service. We offer free shipping for US domestic orders. International shipping fees apply.

Charmed by Lillianna

The Charmed by Lillianna spell boxes will ship within 3-5 business days from when  you place your order and subscribe to Charmed by Lillianna. From that point forward, you will receive your monthly charm spell box on the same day each month and will be charged on the same day of the month as you were charged your first month. So, if you subscribe to Charmed by Lillianna on June 12 and were charged on June 12, you will be charged again on the 12th of each month after that, and if you received your first charm box on June 19, you can expect to receive your charm spell box in the mail around the 19th of each month (give or take a day or two for holidays and weekends)

Return Policy

Any unworn merchandise you would like to return for a full refund must be sent back to Lillianna within 10 business days of receipt of product. Because our jewelry is made to order, we will only accept returns for products in standard sizes, and that are not customized. Items are eligible for an exchange for up to 30 days after the receipt of product.

Charmed by Lillianna

The return policy for Charmed by Lillianna is as follows: to receive a refund, you will have to return your charm spell box within 30 days in very good condition with all the items that came in the charm spell box. NO charm spell boxes with missing items, significantly used spell ingredients, or scratched charms/bangle will be accepted for a refund. 
If you cancel your Charmed by Lillianna subscription, you will still have access to the content and video lessons associated with the charm boxes you have purchased, but you will not have access to any future content. 
When you return a charm spell box for a refund, you will also lose access to the content associated with that charm spell box. 
To cancel your subscription, you must cancel at least 7 business days before your next charge date, or you will be charged and receive that upcoming month's charm spell box. If you cancel your subscriptions less than 7 business days before your next charge date, cancellation will be effective the following month. 

Sizing

Please know your size! Use our awesome sizing guide to find your exact fit. If you're unsure, please email info@lilliannajewelry.com. We would be happy to assist you in getting your perfect fit. 

Charmed by Lillianna

Sizing for Charmed by Lillianna is one-size-fits-all.

 

 

Orders and Cancellations

The buyer can cancel an order within 24 hours. After 24 hours, orders cannot be cancelled.

Charmed by Lillianna

Cancellation policy is the same for Charmed by Lillianna, you can cancel your subscription within 24 hours of placing it, otherwise you will have to wait to receive your first month's spell box and return it for a refund. 

Quality

All Lillianna pieces are made with a 14k gold filled material throughout. This means the piece can last anywhere from 3 to 35 years. This is dependent on a variety of circumstances. For example, pieces with very thin materials, will become dirty more quickly than compared to a thicker piece. The thin piece of jewelry will appear to lose it's gold luster and this is due to the impurities in the air. For each week that you leave the piece out and uncleaned, grime will begin to cake on, layer upon layer. Jewelry should be treated as if it were clothing. It should be cleaned frequently and always properly stored, otherwise you are cutting the lifespan of the piece and make it that much harder to clean.

Sunblock, lotions, oils, chemicals, or any other foreign topical product should be applied and dried before you put on your jewelry. If not, you're take the risk of ruining your jewelry by allowing foreign product to rest on the metal, eventually stripping the gold, and again cutting the lifespan of your piece.

Please also keep in mind that our jewelry can be worn during exercise as the metal won't turn due to sweat. However, the metal will quickly wear if the piece is continually rubbing against other metals. With that said, we do NOT recommend lifting weights in our jewelry.

Because every piece is handmade, this leaves room for slight imperfections. This can include slight tarnishing around the area that was soldered (place where we join the metal), and slight solder (14k gold) discoloration. However, 98% of the piece will be perfect. Please also keep in mind, since every piece is handmade that means that no one piece will be alike. All pieces will be ever so slightly different then the image pictured, making each piece unique and one of a kind. Simply because a machine is not making the piece but the hands of hard working Americans. :) 

Any piece with a stone/stones is a real semi-precious stone. Each stone will very in look and color. This is because all natural stones are never identical so please be aware of these color and clarity differences. Also please be conscious that if you allow your jewelry to sit in scolding hot water for long periods of time, there's a good chance you could loosen the glue, causing the stone to fall out. Please take precaution.

Charmed by Lillianna

Charmed by Lillianna subscriptions come in 3 materials: Brass Gold Plated, Sterling Silver, and Solid 14K Gold.

Sterling Silver means that the alloy the piece is made of is at least 92.5% pure silver, and 7.2% either copper, nickel or zinc. Sterling Silver is quite resistant to tarnishing but it is still recommended that you clean your Sterling Silver pieces regularly and avoid contact with any liquids, perfumes, lotions, or chemicals to avoid discoloration and tarnishing.

The solid 14K gold is as it implies, solid 14K gold (as opposed to plated). Pure gold is 24 karat, and 14 karat gold refers to an alloy of gold that contains at least 58.3% pure gold by weight. The balance is made up of other metals to give it strength. Gold is often alloyed with copper, silver, and zinc. The Solid 14k Gold pieces are very resistant to discoloration and tarnishing, but again, it is still recommended to clean your pieces regularly and avoid contact with perfumes, lotions, chemicals and other liquids to prevent discoloration.

Brass Gold Plated means that the piece is made of brass, then plated with gold on the outside. Pieces made of Brass Gold Plated are much more susceptible to tarnishing and fading because they are not gold underneath. Therefore, Brass Gold Plated pieces should be handled and worn with extreme care not to bring them in contact with perfumes, lotions, oils, or any liquids.

Sunblock, lotions, oils, chemicals, or any other foreign topical product should be applied and dried before you put on your jewelry. If not, you're take the risk of ruining your jewelry by allowing foreign product to rest on the metal, eventually stripping the gold, and cutting the lifespan of your piece.

Please also keep in mind that our jewelry (EXCEPT the Brass Gold Plated) can be worn during exercise as the metal won't turn due to sweat. However, all metal types will quickly wear and scratch if the piece is continually rubbing against other metals. With that said, we do NOT recommend lifting weights in our jewelry.

Because some charms may be handmade, this leaves room for slight imperfections. This can include slight tarnishing around the area that was soldered (place where we join the metal), and slight solder (14k gold or sterling silver) discoloration. However, 98% of the piece will be perfect. Please also keep in mind, since some charms are handmade that means that no one piece will be alike. Some pieces may be ever so slightly different then the image pictured, making each piece unique and one of a kind. Simply because a machine is not making some of the charms but the hands of hard working Americans. :) 

Any piece with a stone/stones is a real semi-precious stone. Each stone will very in look and color. This is because all natural stones are never identical so please be aware of these color and clarity differences. Also please be conscious that if you allow your jewelry to sit in scolding hot water for long periods of time, there's a good chance you could loosen the glue, causing the stone to fall out. Please take precaution.

Warranty

All Lillianna pieces have a 1 year warranty. If your item breaks under this warranty, you must provide your ORIGINAL receipt, with the item number and invoice number, to request a repair. All shipping charges are paid by the customer.

We WILL NOT offer a repair if the item appears to have been poorly treated, i.e. purposely broken in half, bent pieces, broken to a point of no repair, or with no salvageable pieces. Shattered or chipped stones will not be replaced. Any breakage or bending of thin wire and thin chain pieces will also not be covered due to its delicate nature. The smaller and more dainty the piece, the more responsibility the owner takes on as it entails an aware mind to care for it and that responsibility is yours once purchased.

Customer will be required to provide a photo of the broken piece for us to determine if they qualify for the warranty. Missing stones and weak craftsmanship will be covered. Severe tarnishing will not be covered. Our metals are very resistant to tarnish, so if the piece is black or heavily tarnished, it means it was exposed to a harmful element.

Please email us directly to get started on your repair at info@lilliannascoven.com or call us at (833) WE-CHARM

Charmed by Lillianna

Charmed by Lillianna charms and bangle all come with the 30 day money-back guarantee. Beyond those first 30 days, however, only the Sterling Silver subscription and the Solid 14K Gold subscription have warranties. Both the Sterling Silver subscription pieces and the Solid 14K Gold subscription pieces carry a 1 year warranty and follow the same rules above for warranty repair and replacement eligibility.

The Brass Gold Plated charms and bangle do not have a warranty outside of the 30 day money-back guarantee, granted that the charm spell box is returned in very good condition and with all the items it originally came with. The Brass Gold Plated material is not as resistant to tarnishing and fading as the other materials available.

 

Free Polishing Cloth

We offer a free polishing cloth with each of our Lillianna pieces. Customers are required to frequently use the cloth to keep their jewelry clean and the energy magical! ?

Charmed by Lillianna

Charmed by Lillianna charm spell boxes do NOT come with free polishing cloths.